Would I lie to you? The most appealing aspect of the Masters in Behavioural Science program for me, was the opportunity to undertake research that was relevant, impactful and could contribute to the evolving discipline of behavioural economics. I was … Continue reading Truthful disclosures
How Humanizing UX Is Reshaping Digital Marketing For Financial Services Consider this: Companies lose $62 billion every year due to poor customer service. NewVoiceMedia, the contact center vendor on whose research this figure is based, theorizes that great customer service … Continue reading Money emotions
Time for Wall Street to Produce Products for People, Not Robots Investors have a tendency to unnecessarily intervene and rebalance their portfolios, which often results in long-term underperformance (see chart below). As Morningstar has eloquently put it, investors “suffer[ing] from … Continue reading People are not robots
Banking apps give us a nudge to end our bad financial habits Inertia is the root of all evil where money is concerned. So could a new generation of smartphone apps help us win the battle against financial complacency? This … Continue reading Is background plumbing good for you?
What Happens When There Are Limits on Bankers’ Bonuses? Do bankers make too much? That question has been widely discussed ever since the 2008 financial crash, which many experts blamed (in part) on a system of compensation that excessively rewarded … Continue reading Do bankers take crazy risks?
Why transparency would have saved us from the 2008 financial collapse From my desk at Bear Stearns, where I’d traded mortgage-backed securities for years, I watched as the financial and housing markets crashed in 2008. A few months later, there … Continue reading Transparency is not just a buzzword
HSBC’s new Nudge app was inspired by Post-It notes from a bank chief’s wife HSBC is developing a major new app called “Nudge” that aims to help people save money by keeping track of their everyday spending. The high-profile development … Continue reading How to improve spending habits