The Rise of the Digital-Only Banking Customer The financial services industry has been working hard to deliver a better experience on digital channels. Building on an early foundation that focused more on cost savings than customer experiences, most banking institutions … Continue reading The omni-digital consumer
How to Trick People Into Saving Money Late last summer, Dawn Paquin started keeping her money on a prepaid debit card from Walmart instead of in a traditional checking account. The wages from her factory job—she works from 9 p.m. … Continue reading Alluring for poor people
Using ‘behavioural nudges’ rather than ‘surgical strikes’ to curb corruption “I don’t care too much for money .. for money can’t buy me love”, crooned the Beatles more than 50 years ago. However, the problem is: people do care, not … Continue reading Nudges and black money
Banking apps give us a nudge to end our bad financial habits Inertia is the root of all evil where money is concerned. So could a new generation of smartphone apps help us win the battle against financial complacency? This … Continue reading Is background plumbing good for you?
Leveraging Technology To Make Credit Credible The small-dollar credit (SDC) market — think payday and auto-title lending — is ripe for innovation and disruption. Most of the $44 billion industry consists of high-cost, low-quality products that lead people into cycles … Continue reading How to provide cheaper access to credit
Crime and leniency “You can’t rob a bank on charm and personality,” noted Willy Sutton, the prolific American criminal whose tool of choice was a Tommy gun. No matter how likeable the larcenist, a stickup is invariably an unpleasant experience … Continue reading The strange effect of bank robberies
How Mood Affects Your Bank Loan Your local bank robber and the Super Bowl can determine how a loan officer treats you. Where are we going? To how emotional events affect financial decisions. Post Robbery Trauma. In Colombia, looking at … Continue reading How sentiment affects bankers’ decision making