Amy Edmondson on the power of psychological safety in distributed work

COVID-19 is a threat to everyone’s sense of psychological safety. We really don’t know what to expect and how to behave. The average person is dealing with a sense of disorientation closer to wartime than workday. But some teams will fare better than others in this forced experiment in distributed work. Tipping the balance is a factor known to help fast-changing teams of all kinds—psychological safety.I asked Amy Edmondson of Harvard Business School, who did the original research on psychological safety in teams, what role she thought psychological safety would play in the context of the current crisis. ….[READ]