Secret scores

I Got Access to My Secret Consumer Score. Now You Can Get Yours, Too

As consumers, we all have “secret scores”: hidden ratings that determine how long each of us waits on hold when calling a business, whether we can return items at a store, and what type of service we receive. A low score sends you to the back of the queue; high scores get you elite treatment. Every so often, journalists lament these systems’ inaccessibility. They’re “largely invisible to the public,” The New York Times wrote in 2012. ….[READ]

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