Do it yourself

Self service kiosks are everywhere. Where are people?

In European countries, self service kiosks are everywhere. They benefit managers and customers. Managers can lower labor cost as minimum wage rises and customers can avoid the unnecessary relationship companies hoped for. However, kiosks have at least two critical weaknesses. Gretchen Gavett elaborated them in his article titled How Self-Service Kiosks Are Changing Customer Behavior. … Technology lacks flexibility. When we’re interacting with a person and we’re having trouble understanding something, the person can adjust to us. If we’re having a misunderstanding, they can help clarify it. ….[READ]

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