The automated seller

Chatbot & The Rise of the Automated Insurance Agent

A couple of months ago I was at a London insurance market meeting. It was mostly attended by brokers and underwriters and the subject was the London TOM. During a roundtable discussion I mentioned an article I’d just written about big data, artificial intelligence and machine learning. I said as much as 80% of insurance underwriting will be automated before long. Sitting opposite me was a London market broker. He reached inside his jacket pocket, pulled out his pen and said; “Nothing writes business faster than a Mont Blanc pen!” And he was deadly serious. ….[READ]