Queueing behaviour

There is no ‘rule of six’ – the truth about the science of queueing

Every Saturday at 7am, Adrian Furnham, professor of psychology at University College London, can be found shopping at his local supermarket. “It’s the same sad old gits, who recognise me,” he says. “But we know it’s very efficient. Although there are only two people on the till, I’m through the whole thing and back home within 20 minutes. I’ve tried shopping at different places and different times, and that is optimal.” Furnham studies queueing, but is not immune to its stresses. ….[READ]

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